Shipping policy

Thank you for shopping with Tamasse Diem! We strive to provide an excellent shopping experience, and part of that means making sure your order arrives in a timely and secure manner. Below are the details regarding our shipping process.

1. Order Processing:

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed the next business day.
  • You will receive an order confirmation email once your order is placed, and a shipping confirmation email with tracking information once your order is on its way.

2. Shipping Times:

  • Shipping times vary based on the destination. Once your package is shipped, it may take anywhere from 3-7 business days to arrive for domestic orders.
  • For international orders, please allow 7-21 business days depending on your location.
  • Shipping times are estimates provided by the carrier and may vary due to weather, holidays, or other unforeseen circumstances.

3. Shipping Locations:

  • We currently ship to [list of countries you ship to]. If your country is not listed, please contact us for assistance.

4. Shipping Costs:

  • Shipping costs will be calculated at checkout based on the shipping method chosen and your delivery address.

5. Lost or Damaged Packages:

  • We are not responsible for any lost, stolen, or damaged items once they are in the possession of the carrier. If your package is damaged during transit, please contact the carrier directly to file a claim.
  • If you believe your order was lost or delayed, please contact us immediately, and we will assist you in tracking it down.

7. Address Accuracy:

  • Please make sure that your shipping address is entered correctly at checkout. We are not responsible for delays or lost packages due to incorrect address information.
  • If you notice an error in your shipping address after placing an order, please contact us as soon as possible, and we will do our best to make corrections before the package ships.

8. Order Tracking:

  • Once your order has shipped, you will receive an email with tracking information. You can track your package through the carrier’s website.

9. Shipping Delays:

  • While we make every effort to get your order to you on time, shipping delays can sometimes occur due to weather conditions, carrier issues, or other unforeseen circumstances.
  • We appreciate your patience and will keep you updated on any significant delays.

10. Returns and Exchanges:

  • Please refer to our [Return & Exchange Policy] for information about returns, exchanges, and refunds.

Questions?

If you have any questions or concerns about your order or shipping, please don’t hesitate to reach out to us at tamassediem@gmail.com. We are here to help!